Citywale – Grocery and Glam
Effective Date: 01 May 2026
Citywale ("we", "our", or "us") operates the Citywale mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.
By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Email Address
- Phone Number
- Delivery Address
- Profile details
b) Transaction Information
- Order details
- Payment information (processed via secure third-party payment gateways)
c) Device Information
- Device type
- Operating system
- App version
- IP address
d) Usage Data
- Pages visited
- Features used
- Time spent on the app
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our services
- To process and deliver your orders
- To communicate with you (order updates, offers, support)
- To improve app performance and user experience
- To detect and prevent fraud or misuse
3. Sharing of Information
We do not sell your personal information. However, we may share your data with:
- Delivery Partners – to fulfill orders
- Payment Gateways – to process transactions securely
- Service Providers – for app hosting, analytics, and support
- Legal Authorities – when required by law
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We may use cookies or similar technologies to:
- Enhance user experience
- Analyze app usage
- Provide personalized content
You can manage your preferences through your device settings.
6. User Rights
You have the right to:
- Access your personal data
- Update or correct your information
- Request deletion of your account
To exercise these rights, please contact us using the details below.
7. Third-Party Services
Our app may contain links or integrations with third-party services. We are not responsible for their privacy practices. Please review their policies separately.
8. Children’s Privacy
Citywale does not knowingly collect data from children under the age of 13. If we become aware of such data, we will take steps to remove it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app with an updated "Effective Date."
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us:
Email: citywaleofficial@gmail.com
Phone: 8528179716
11. Consent
By using our app, you consent to our Privacy Policy and agree to its terms.